Refund policy

Returns

Is it possible to return my order?

Yes, you can return your order within 30 days of receipt, provided the following conditions are met:

• All parts, components, and original packaging are intact as you received them.

• There is no damage caused by careless handling of the product.

• Products that must be hygienically clean are thoroughly cleaned before returning.

• The product was found to be defective immediately upon receipt.

• Return shipping costs are at your expense.

• Returns will be processed within 7 business days, provided the conditions are met.

Important: We reserve the right to refuse returns if we suspect that products have been used or damaged beyond your responsibility.

How Can I Return My Order?

If your order meets the above conditions, follow these steps to request a return:

1. Send an email to: info@themirelle.com

2. Include the following information in your email:

   • Order number

   • Reason for return request

   • Photo of the product in case of damage or defect

   • First and last name

   • Address details

We will contact you and provide the correct return address. Never send your return to the sender; always wait for our return address. The shipping costs for returning the product are your responsibility.

Right of Withdrawal

You have the right to withdraw from your purchase within 30 days of receiving the goods, provided you are an individual acting for non-commercial purposes.
To exercise this right of withdrawal, send a clear statement (e.g., via email) to info@themirelle.com and return the goods. Shipping costs are the responsibility of the customer.

Please Note:

• We operate with a fully automated system, so orders cannot be canceled once they have been shipped. Cancellation is only possible once you have received and returned the order.

• Due to shipping from Asia, delivery times may be longer. If the order is already in transit, you can no longer cancel the delivery but can return the order once received.